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Show Notes

(00:03:11) - (First question) - His thoughts on the importance of speaking and listening

(00:04:18) - Reclaiming Conversation and Alone Together by Sherry Turkle

(00:12:50) - The difference between hearing and listening
(00:17:46) - Transforming communication by realizing that everyone listens differently

(00:17:55) - His TED talks: How to speak so that people will listen and 5 Ways to listen better

(00:20:35) - All about his RASA exercise (Receive, Appreciate, Summarize, Ask)

(00:23:07) - Why he emphasizes reflection and validation

(00:24:56) - How to get difficult or impatient people to listen

(00:26:17) - How to become a great speaker

(00:30:44) - Techniques and tips to become a more effective speaker

(00:36:25) - The invisible ways noise and sound shape our lives

(00:43:20) - The cost of noise in the workplace caused by open-plan architecture

(00:48:11) - Investing in quality headphones and tips to avoid hearing damage

(00:57:39) - Debrief