Real Talk About AI and Software

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(00:03:42) - (First question) - Des's high level thoughts on Open AI and new technology

(00:07:07) - Advanced AI tech for existing businesses versus start-ups ventures 

(00:11:14) - Where Intercom falls on the spectrum of existing and new AI technology 

(00:13:16) - Training AI to be tailored to specific fields of work

(00:18:25) - The natural end point is for Intercom incorporating AI  

(00:22:25) - Des's product philosophy behind this technology

(00:24:03) - Choosing an AI provider that best suited his customer service industry needs

(00:26:55) - The value comparison between using AI-led customer service versus human

(00:29:18) - Why outsourcing automated data is not for everyone

(00:31:15) - Des's advice for other companies beginning to integrate AI into their operations  

(00:36:33) - What he is excited for as an investor in this area

(00:37:50) - The most common discussions he’s having about this technology

(00:41:21) - The inherent risks of using AI models that are not 100% accurate 

(00:45:10) - Des's evolution as an investor

(00:48:25) - How Intercom solved it’s AI execution problems

(00:50:46) - Combating other companies that are trying to overtake the field 

(00:53:44) - Counter arguments for building software businesses 

(00:57:22) - His view on the best software out there

(01:03:00) - The kindest thing anyone has ever done for him