Founders
Episode 260 #260 One from Many: VISA and the Rise of Chaordic Organization
Founders

Episode 260: #260 One from Many: VISA and the Rise of Chaordic Organization

Founders

Episode 260

#260 One from Many: VISA and the Rise of Chaordic Organization

David Senra is the host of Founders, where he studies history's greatest entrepreneurs. This is what he learned from rereading One from Many: VISA and the Rise of Chaordic Organization by Dee Hock.

What I learned from rereading One from Many: VISA and the Rise of Chaordic Organization by Dee Hock. 

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[2:00] I feel compelled to open my life to new possibilities.

[2:54] Life is a magnificent, mysterious Odyssey to be experienced.

[3:12] One From Many (Founders #42)

[3:30] Autobiography of a Restless Mind: Reflections on the Human Condition Volume 1 by Dee Hock and Autobiography of a Restless Mind: Reflections on the Human Condition Volume 2 by Dee Hock

[5:12] Patrick Collison tweet on Dee Hock

[7:51] He thought from first principles and questioned everything, even down to the nature of money itself.

[8:26] He saw a better way of doing things and he didn't listen to folks who said it couldn't be done.

[9:32] Today's magic was yesterday's dream.

[13:27] Chaordic 1. The behavior of any self-organizing, self-governing, organ, organization, or system that harmoniously exhibits characteristics of both order and chaos.   2.  Patterned by chaos and order in a way not dominated by either.  3.  Blending of diversity, chaos, complexity and order characteristic of the fundamental organizing principles of evolution and nature.

[17:05] That Hock boy is a little strange, he'll read anything.

[23:01]  None of it seemed demeaning. It was life. It was making a living. It was what proud men did without whining.

[24:14] 76 year old Dee Hock describing the 20 year old version of Dee Hock: Thus, at twenty, newly married, unemployed, eager to learn but averse to being taught, emerged an absurdly naive, idealistic, young man—an innocent lamb hunting the lion of life. The hungry lion was swift to pounce.

[30:39] If you don’t zero in on your bureaucracy every so often, you will naturally build in layers. You never set out to add bureaucracy. You just get it. Period. Without even knowing it. So you always have to be looking to eliminate it. — Sam Walton: Made In America by Sam Walton (Founders #234)

[31:57] In industrial age organizations purpose slowly erodes into process.

[34:29] Excellence is the capacity to take pain.

[38:41] You can't make a good deal with a bad person.

[39:48] Stubborn opinionated, unorthodox, rebellious.

[41:31] With three young children, a heavily mortgaged house, no job, little money in reserve, it was impossible to stay out of a dismal swamp of depression. Day after day, I walked the woods in misting Northwest rain. My constant companion was an overwhelming feeling of failure. What was wrong with me?

[42:51] There would be no more intense commitment to work.

[43:55] He's got an intense commitment to life!

[45:38] Use your brain but follow your heart.

[53:52] When I die and go to hell, the devil is going to make me the marketing director for a cola company. I’ll be in charge of trying to sell a product that no one needs, is identical to its competition, and can’t be sold on its merits. I’d be competing head-on in the cola wars, on price, distribution, advertising, and promotion, which would indeed be hell for me. — Let My People Go Surfing: The Education of a Reluctant Businessman by Yvon Chouinard (Founders #18)

[55:56] Focus on how your product or company ought to be and nothing else.

[57:28] Business Breakdowns Visa: The Original Protocol Business

[58:10] Just for Fun: The Story of an Accidental Revolutionary by Linus Torvalds and David Diamond (Founders #176)

[1:02:40] His Oh Shit! Moment

[1:06:12] He had a passionate commitment to the ideas that bordered on zealotry.

[1:06:39] There were dozens of times when I longed to quit. What prevented me is not entirely clear.

[1:06:58] Possibility can never be determined by opinion, only by attempt.

[1:07:26] What kept me going remains a mystery. It doesn't really matter for there was an inexpressible sense that in some profound non-physical way existence would lose meaning if I did not persist.

[1:10:03] Chronicles: Volume One by Bob Dylan (Founders #259)

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— Gareth

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#260 One from Many: VISA and the Rise of Chaordic Organization

Introduction

"It is 1993, nine years since I abruptly severed all connection with the business world for life on the land. It is still hard to believe. Turning my back on Visa in 1984 and walking away at the pinnacle of success was the hardest thing I have ever done. The reason is still difficult to explain, but it's not complicated. That inner voice that will not be denied once we learn to listen to it had whispered since the beginning, 'Business, power, and money are not what your life is about. Founding Visa and being its chief executive officer is something you needed to do, but it's only preparatory.' Each time, I resisted. 'You're crazy, preparatory for what and why?' There was no answer, only silence. In time, the voice became incessant and demanding. 'Visa's not an end. Give it up and the business world as well, completely, now. In time, you will understand.' It was frightening. It was maddening. I felt a damned fool to even think about it. A rational, conservative, 55-year-old businessman who had never smoked a joint or dropped a drug listening to inner voices? Absurd.

Throw away a lifetime of work, success, money, power, prestige as though it had no value in the vague hope that life had more meaning? Madness, but the voice would not be silent. This was not my lifelong friend and companion, the rational old monkey mind, the certified expert of logic talking. This was another voice entirely and I knew it was right. I abruptly left Visa and severed all connections with the business world, offering the only possible explanation. I feel compelled to open my life to new possibilities. No one believed it. Why should they? I could scarcely believe it myself. I hadn't a clue what those possibilities might be, but I intended to be open to them. The nine years since I left Visa and opened my life to new possibilities have been good years filled with things I deeply love; family, nature, books, isolation, privacies, the infinities of imagination, more than enough to make a fine life. Life is not about control. It's not about getting. It's not about having. It's not about knowing. It's not even about being. It is a magnificent, mysterious odyssey to be experienced."

That is an excerpt from the book that I reread and the one I'm going to talk to you about today, which is One for Many: Visa and the Rise of the Chaordic Organization, and it is written by Dee Hock. I originally read the book for the first time about four years ago. It was Episode 42 of Founders. Dee recently passed away, and it hit me hard because after I read the book for the first time, I thought the way he thought was so interesting, I went and found other books written by him. He has two books of maxims. They're called Autobiography of a Restless Mind, Volume 1 and Volume 2. For the last several years, Volume 1 has been on my nightstand next to my bed. I pick it up, if not every week, a few times a month, I just pick it up, turn to a random page and just read a few of his thoughts.

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