Founders
Episode 281 #281 Working with Steve Jobs
Founders

Episode 281: #281 Working with Steve Jobs

Founders

Episode 281

#281 Working with Steve Jobs

David Senra is the host of Founders, where he studies history's greatest entrepreneurs. This is what he learned from rereading Creative Selection: Inside Apple's Design Process During the Golden Age of Steve Jobs by Ken Kocienda.

What I learned from rereading Creative Selection: Inside Apple's Design Process During the Golden Age of Steve Jobs by Ken Kocienda.

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[2:01] We're going to relentlessly chase perfection, knowing full well we will not catch it, because perfection is not attainable. But we are going to relentlessly chase it because, in the process, we will catch excellence.

[2:01] I'm not remotely interested in being just good.

[3:00] Gentlemen, this is the most important play we have. It's the play we must make go. It's the play that we will make go. It's the play that we will run again, and again, and again.

[4:00] In any complex effort, communicating a well-articulated vision for what you're trying to do is the starting point for figuring out how to do it.

[4:00] A significant part of attaining excellence in any field is closing the gap between the accidental and intentional, to achieve not just a something, or even an everything, but a specific and well-chosen thing.

[6:00] Every day at Apple was like going to school, a design-focused, high-tech, product-creation university.

[8:00] A story about Steve’s clarity of thought.

[9:00] Although Steve's opinions and moods could be hard to anticipate, he was utterly predictable when it came to his passion for products. He wanted Apple products to be great.

[11:00] The decisiveness of Steve Jobs.

[16:00] Steve wasn't merely interested in paying lip service to this goal. He demanded action. Steve found the time to attend a demo review so he could see it. His involvement kept the progress and momentum going.

[17:00] Put yourself in your customer’s shoes. Hack away the unessential.

[17:00] People do not care about your product as much as you do. You have to make it simple and easy to use right from the start.

[18:00] Steve Jobs believed that stripping away nonessential features made products easier for people to learn from the start and easier to use over time.

[19:00] Insanely Simple: The Obsession That Drives Apple's Success by Ken Segall

[22:00] Don’t rest on your laurels. Steve said: “I think if you do something and it turns out pretty good, then you should go do something else wonderful, not dwell on it for too long. Just figure out what's next.”

[24:00] The sooner we started making creative decisions the more time there was to refine and improve those decisions. (The sooner you start the more time you will have to get it right.)

[26:00] The simple transaction of buying a song, and of handing over a credit card number to Apple in order to so, became part of what Steve had begun calling “the Apple experience." As a great marketer, Steve understood that every interaction a customer had with Apple could increase or decrease his or her respect for the company. As he put it, a corporation "could accumulate or withdraw credits" from its reputation, which is why he worked so hard to ensure that every single interaction a customer might have with Apple-from using a Mac to calling customer support to buying a single from the iTunes store and then getting billed for it-was excellent. —— Becoming Steve Jobs: The Evolution of a Reckless Upstart into a Visionary Leader by Brent Schlender and Rick Tetzeli (Founders #265)

[29:00] Studying great work from the past provides the means of comparison and contrast and lets us tap into the collective creativity of previous generations. The past is a source of the timeless and enduring.

[29:00] Design is how it works. —Steve Jobs

[31:00] Hackers and Painters by Paul Graham (Founders #275, 276, 277)

[34:00] Jony Ive: The Genius Behind Apple's Greatest Products by Leander Kahney. (Founders #178)

[37:00] Our clarity of purpose kept us on track.

[38:00] Concentrating keenly on what to do helped us block out what not to do.

[40:00] Steve Jobs on the importance of working at the intersection of liberal arts and technology:

“The reason that Apple is able to create products like the iPad is because we've always tried to be at the intersection of technology and liberal arts, to be able to get the best of both, to make extremely advanced products from a technology point of view, but also have them be intuitive, easy to use, fun to use, so that they really fit the users. The users don't have to come to them, they come to the user.”

[42:00] Steve Jobs provided his single-minded focus on making great products, and his vision motivated me.

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#281 Working with Steve Jobs

Introduction

"When Vince Lombardi joined the Green Bay Packers in 1959, the team had gone 11 straight seasons without a winning record. Upon arriving at training camp as their new head coach, Lombardi made an immediate and indelible first impression. After leading the players to a meeting room, Lombardi waited in front of a blackboard. As the players sat down, he picked up a piece of chalk and began to speak. 'Gentlemen,' he said, 'we have a great deal of ground to cover. We're going to do things a lot differently than they've been done here before. We're going to relentlessly chase perfection, knowing fully well, we will not catch it because perfection is not attainable. But we are going to relentlessly chase it because in the process, we will catch excellence.' He paused and stared, his eyes moving from player to player.

The room was silent. 'I'm not remotely interested in being just good,' he said with an intensity that startled them all. Lombardi soon followed up with a clear-cut description of the specific thing they would perfect, one play, one single running play. 'Gentlemen, this is the most important play we have. It's the play we must make go. It's the play that we will make go. It's the play that we will run again and again and again.' This is the power of focusing on and perfecting one thing. You will think there was so much to say about a single running play, but John Madden described attending a coaching clinic where Lombardi talked about the power sweep and only the power sweep for eight hours through practice after practice, drill after drill, game after game and season after season, the Packers honed and refined Lombardi's power sweep. Even though opposing teams knew the play was coming, they couldn't stop it. Lombardi built his victories on an openly declared challenge to beat the Packers, you must beat the power sweep. Over the following seven years, the Packers won five Championships, a step-by-step year-by-year progression through the ranks from worst, to best, to legends, all built on the foundations of one humble running play, initially described on the blackboard and then executed exclusively on the field over and over again.

In any" -- this sentence is so important, "in any complex effort, communicating a well-articulated vision for what you're trying to do is the starting point for figuring out how to do it. It may seem like a stretch to draw a comparison between winning football games and Green Bay and developing web browser software in Cupertino. But a significant part of attaining excellence in any field is closing the gap between the accidental and intentional to achieve not just a something or even an everything but a specific and well-chosen thing, to take words and turn them into a vision and then use the vision to spur the actions that create the results. Vince Lombardi was the Steve Jobs of football coaches."

That is an excerpt from a book that I've read three or four times now, and the one I'm going to talk about today, which is Creative Selection: Inside Apple's Design Process During the Golden Age of Steve Jobs and is written by Ken Kocienda. Okay, so before I jump back into the book, I want to tell you why I'm reading this book for the third or fourth time. So even though this is Episode 281, there's actually more than 281 episodes of Founders. There's at least eight unnumbered bonus episodes. And one of those unnumbered bonus episodes is an episode that I've previously done on the book that I'm holding in my hand. And so not numbering the bonus episodes was a giant mistake because I can't reference them as you hear over and over again, how I'm constantly referencing past episodes of Founders because I don't think about this as a separate episode.

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