Lessons in Process Power

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[00:02:47] - [First question] - An overview of thredUP

[00:03:44] - Origination of the idea

[00:04:43] - Initial reactions to the concept

[00:05:22] - Early days trying to acquire the first customers

[00:07:32] - The evolution of their margins

[00:11:04] - Providing convenience to the customer

[00:13:01] - Lessons on working capital and inventory 

[00:14:27] - How consumers use the money they receive within the platform

[00:15:47] - The evolution of the operations of the business and scaling

[00:20:20] - When it’s time to shift from human capital to automation

[00:23:15] - Removing the hurdles for acquiring more buyers 

[00:27:19] - Convincing investors on this concept

[00:30:44] - The most difficult time for him psychologically in creating the business

[00:31:56] - How he thinks about capital allocation

[00:33:51] - Overview of the clothing landscape and what would surprise most people

[00:38:00] - Expanding their business from here 

[00:40:36] - Improving how the raw material is sourced for apparel

[00:42:45] - The nature of work 

[00:49:04] - What he’s most excited about for the future

[00:50:35] - Kindest thing anyone has done for him