Know What You Are Selling

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[00:03:02] – Why he thinks it’s so important to own something

[00:04:35] – Make decisions that have outcomes

[00:07:00] – His interest in the restaurant business

[00:08:54] – Why restaurants are so tough 

[00:12:05] – How their business mindset changed their running of the restaurant

[00:14:35] – Words they would avoid in the restaurant 

[00:16:19] – Asking the right questions in the restaurant business

[00:20:40] – Importance in taking the right risks

[00:22:02] – Coming up with innovative strategies for ticketing, selling meals ahead of time, and dynamic pricing

[00:30:08] – Can dynamic pricing be extended to other businesses

[00:31:20] – Origin of Tock

[00:36:17] – Early days of Tock and identifying the right customers/challenges

[00:41:33] – Importance of the first customer 

[00:44:22] – The typical restaurant business model

[00:49:23] – Lessons from Tock and the importance of knowing what your selling

[00:53:47] – Lessons from publishing

[00:55:44] – Other aspects of business that people know but do nothing about 

[01:00:19] – Their response to Covid and lessons learned

[01:07:43] – The real impact to the food delivery companies

[01:09:24] – How businesses communicate their end processes to their customers

[01:14:07] – Kindest thing anyone has done for him