Arthur J. Gallagher: Insurance Broking

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[00:00:00] - First question - What AJG is and what they do 

[00:03:28] - Value chain and key components of the insurance industry 

[00:06:03] - Gallagher’s business segments and specialty 

[00:08:58] - Their defensibility and competitive edge

[00:13:22] - Stickiness and noteworthy retention rates

[00:17:06] - Why the market undervalues their stickiness 

[00:19:19] - Their acquisition strategy and its role in ongoing consistent growth  

[00:25:20] - What ‘The Gallagher Way’ really means and company history 

[00:29:52] - Overview of the financial model and structure

[00:34:09] - Potential risks to Gallagher’s continued success 

[00:39:21] - Industry regulation and how they can affect the business 

[00:42:46] - Lessons for investors and operators