Return on India
Episode 3 Enabling Ecommerce in India
Return on India

Episode 3: Enabling Ecommerce in India

Return on India

Episode 3

Enabling Ecommerce in India

Saahil Goel is the founder, and CEO of Shiprocket. We cover the pivot from KartRocket to Shiprocket, why shipping is such a challenge in India, and the next pieces that need to be built for Shiprocket.

[00:02:58] - [First question] - The first iteration of Shiprocket back in 2012 called Cartrocket

[00:08:37] - What drove the pivot from CartRocket to Shiprocket

[00:12:24] - Examples of why US eCommerce models just don’t take off in India 

[00:19:39] - The challenges of building businesses for consumers outside of India

[00:26:05] - Courrier aggregation and capturing value in this type of business model 

[00:31:33] - Why the large pre-existing couriers aren’t attacking this space successfully 

[00:34:46] - Unpacking what RTO is and its scale and challenges specifically in India 

[00:40:07] - How software and intelligence drives the ability to know the consumer in a way that larger infrastructure and couriers can’t in India 

[00:43:42] - Similarities between the rise of Shiprocket and the prior evolution of the Chinese eCommerce and tech ecosystems   

[00:47:10] - The next pieces that need to be built for Shiprocket for them to continue growing and succeeding at the rate they are

[00:53:18] - The tension of vertical integration without building out capital intensive infrastructure 

[00:56:03] - Thoughts about the opportunity set for India going forward 

Enabling Ecommerce in India

Introduction

Romeen
My guest today is Saahil Goel, Founder and CEO of Shiprocket. Over the last decade, a number of start-ups that have reached escape velocity in India have followed the X for Y start-up model. They've taken influence from something that works in the U.S. and Western markets and applied it to India.

The next generation of winners will build native India use cases, and Shiprocket is a perfect example. The business started out as Shopify for India and eventually pivoted to an e-commerce logistics aggregator when they realized the underlying infrastructure that made Shopify successful in the West didn't exist in India.

Fast forward, Shiprocket is one of the fastest-growing and most well-positioned technology companies in India today. We impact how to build for India from India, how to capture value from India's long-tail merchant segment, which is over 60 million businesses and the common headline pitfall investors fall into when evaluating start-ups in India. Please enjoy my conversation with Saahil Goel.

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