Transcript
Introduction
Zack
This is Zack Fuss, an investor at Irenic Capital, and today we are breaking down Trader Joe's. Trader Joe's is not a typical grocery chain. Their stores offer less choice, very few brands, constantly changing product lines, and no online option. Yet they are adored and highly profitable. Their NPS score is industry leading, and from what we can tell, despite offering lower prices, they generate more revenue per square foot than any dedicated grocery store in the market. To break down Trader Joe's, I'm joined by Cristina Berta Jones, a long time eCommerce and grocery investor, who is now building an online supermarket business called Picnic. Together we unpack the elements that have made this private grocery chain so successful for such a long period of time. Please enjoy this business breakdown of Trader Joe's.