Transcript
Introduction
Patrick
My guest this week is Jonathan Neman, the co-founder and CEO of Sweetgreen. Sweetgreen is a fast-casual restaurant chain that Jonathan co-founded in 2007 with his fellow classmates Nicolas Jammet and Nathaniel Ru during their senior year at Georgetown when they realized they couldn't find a healthy, affordable, and convenient place to eat. Today, Sweetgreen operates in 11 markets and will have about 160 restaurants across the US by the end of 2021. In our conversation, we cover the origins of Sweetgreen and how it builds a direct relationship with its customers, how Jonathan thinks restaurants should work with marketplaces, and the economics of operating restaurants. While Sweetgreen is primarily a restaurant concept, Jonathan brings a tech-first mindset to the food industry, focusing less on single-store economics and more about customer lifetime value and the importance of owning the relationship with the customer. I hope you enjoy my conversation with Jonathan Neman.
Patrick
Jonathan, with these discussions with founder CEOs, I always like to begin with the origin story of the business, the path that you were on that immediately prior to founding Sweetgreen and sort of how this business came to be. Could you start there by just giving us your origin story?