The Power of Hospitality

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[00:03:41] – (First question) – His experience as a tour guide in Italy

[00:08:17] – Why hospitality is the center of business focus

[00:08:19] – Setting the Table: The Transforming Power of Hospitality in Business

[00:11:50] – Early lessons from creating an environment of hospitality 

[00:15:17] – His ABCD strategy, learning from a trout fisherman and how they relate to hospitality

[00:20:45] – Scaling hospitality 

[00:24:56] – What kind of people make a hospitality business work

[00:29:34] – How to be an effective leader

[00:33:00] – Handling mistakes well in the role of hospitality 

[00:36:28] – Creating the spark in the early part of entrepreneurial ventures

[00:40:32] – When its time to start something new vs expand something you are already doing

[00:45:52] – The excellence reflex and an example of this in his career

[00:50:25] – Kindest thing anyone has done for him