Transcript
Introduction
"Anyway, he'd get all upset at the way I would screw up the sales slips and generally mishandle the cash register part of things. I couldn't stand to leave a new customer waiting while I fiddled with paperwork on a sale I'd already made. 'Walton,' Blake would say to me," this is his manager. "Walton,' Blake would say to me when he came to Des Moines. 'I'd fire you if you weren't such a good salesman. Maybe you're just not cut out for retail." And I want to start there because this is one of his first jobs.
This guy who's a training manager for JCPenney is telling what winds up being the world's greatest retailer that he is not cut out for retail. The part continues, and this is part of his inspiration. "Fortunately, I found a champion in my store manager, Duncan Majors. He was a great motivator, who was proudest of having trained more Penney managers than anyone else in the country. He had his own techniques and he was a very successful manager.