Embrace the Unexpected

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[00:02:44] - [First question] - His interest in infrastructure as a whole and why it’s underrated

[00:07:18] - Whether or not we’re currently building enough digital infrastructure 

[00:09:45] - Base level principles for decision making around building infrastructure 

[00:13:17] - How much room is left for innovation and whether or not we’ll just reinvent basic human instincts

[00:15:22] - Ways new ideas are fed into a product funnel at Shopify and greenlit

[00:19:34] - Solving eCommerce infrastructure and what he attributes to Shopify’s success

[00:24:23] - Overview of the Shopify Network and how it’s evolved over time 

[00:31:04] - Lessons learned in an atom-driven world in regards to fulfillment and logistics

[00:34:37] - Common ways bits thinkers are often wrong when solving atom problems

[00:35:50] - Spreadsheets tend to win meetings and how the ROI on a fulfillment network impacts its ecosystem

[00:40:26] - Navigating becoming an aggregator that sits on top of their merchants and whether or not there are plans to participate as a distributor

[00:45:45] - Fair market value, what it’s been like managing through such a volatile market, and important takeaways

[00:50:54] - Thoughts on capital allocation decisions as Shopify continues to grow

[00:53:25] - Advice for company leaders effectively communicating with their teams about stock-based compensation 

[00:59:04] - How much COVID altered their trajectory and what he’s most interested in as he looks out to the future

[01:03:45] - What he’s learned about blockchains and the crypto space given recent events

[01:08:45] - A new idea he’s encountered recently that he’s fallen in love with